Return and Refund Policy

At The Utensimo Store, we want you to be fully satisfied with your purchase. If you are not happy with your order, our return and refund policy makes the process simple and fair.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order.
Items must be unused, undamaged, and in their original packaging.
Proof of purchase (order number or receipt) is required.
Certain products, such as hygiene-sensitive kitchen tools or items marked Final Sale, may not be eligible for return.

2. Non-Returnable Items

We do not accept returns for:

Products that have been used, washed, or damaged after delivery.
Items without original packaging.
Customized or special-order products.

3. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed within 5–10 business days via your original payment method.
Shipping fees (if any) are non-refundable.

4. Exchanges

If you received a defective or damaged item, you may request a replacement instead of a refund.
Exchanges depend on product availability.

5. Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.
We recommend using a trackable courier service for your return.

6. How to Request a Return

To initiate a return or exchange, please contact us at:
📞 +92 323 3087589

✅ This policy is clear, fair, and professional, making your Shopify store more trustworthy.